Frequently Asked Questions (FAQs) Summary

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Question FAQ Summary

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How can I reach you?

How can I join your mailing list?

What shipping options do you offer?

Do you really offer free shipping?

What are your standard shipping rates?

If I purchase two of a particular product, how can I have just one of the items gift wrapped?

How can I receive a price break when purchasing more than one of the same item?

How can I order products offline?

What is your returns policy?

How can I tell if a site is a affiliate?

Why does the screen look differently when I am making a purchase?

What is the difference between purchasing from a affiliated site and

Are there any hidden charges or fees on purchases?

Where does the total price of my purchase appear?

Do I need to create an account to order?

What information is retained when I create an account?

What do you do with the information if I create an account?

How do I create an account?

How do I get to the shopping cart?

Do you ship outside the U.S.?

How can I ship to two different addresses?

The shopping cart has a "bill to" section. Will I be receiving a bill?

What confirmation will I receive for my order?

Does the e-mail receipt mean my credit card was charged? 

Are there times when my credit card will not be charged?

When, exactly, is my credit card charged?

Why does my invoice say " site invoice" when I purchased from an affiliated site?

What payment methods do you accept?

Do I need a credit card to order?

How secure is your credit card payment processing?

Does my information remain private?

What are the steps required to purchase?

How can I change or cancel my order?

Do I need an authorization to return my purchase?


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